Note: Before contacting the Helpdesk, check the CloudPayroll Help menu. It should answer most of your questions.
Our free Helpdesk offers email or phone support and is staffed from 8.00 am to 5.30 pm Monday to Friday (AEST), excluding public holidays.
Emailing the Helpdesk is easy, and we will reply within four working hours:
If you have an URGENT problem in business hours, please phone us, especially if it is stopping you getting a pay out on time. We provide an immediate response to 'payroll critical' enquiries.
You must have your organisation's 5-digit ID ready.
+61 3 9670 0422
+61 2 9042 2689