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Disable Two-Factor Authentication for a User

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This article is for Paymasters, Primary Group users, Primary Partner users and Primary Affiliate users.

Note: If 2FA is optional for a user, and they need to change or remove their existing 2FA setup, they can disable their 2FA. See Disable or reset two-factor authentication and Disable or reset two-factor authentication in the Kiosk on a smartphone.

Disabling 2FA essentially means removing the 2FA from the CloudPayroll account. A user can then choose to set it up again.

A user cannot disable their own 2FA if they are unable to log into CloudPayroll.

In this instance, you will need to remove 2FA from their account on their behalf. The user can then set up 2FA again, if required.

Note: If 2FA is compulsory for a user, you will reset two-factor authentication for a user.

This article covers:

Disable 2FA for an Organisation User

A Paymaster can disable 2FA for an Organisation user.

  1. Go to Setup > Users.
  2. Select either:
    • the user's hyperlink, or
    • the Pencil icon for that user.
  3. Select the Two Factor Authentication sub-menu.
  4. Select Disable.
    The Confirm Disable Two Factor Authentication Message displays.
  5. Select Confirm.
    A success message displays confirming 2FA has been disabled for the user.

Note: The user can now log into CloudPayroll, and set up 2FA again if they want to.

Note: If a Paymaster requires there 2FA to be disabled, and there is no other Paymaster available to disable 2FA on their behalf, the Paymaster should contact the CloudPayroll Helpdesk.

Disable 2FA for a Kiosk User

A Paymaster can disable 2FA for a Kiosk user.

  1. Go to People > View People.
  2. Select the person whose account you need to remove 2FA from.
  3. In the Personal Details page, below the sub-menus, select Disable 2FA.
    The Confirm Disable Two Factor Authentication Message displays.
  4. Select Confirm.
    A success message displays confirming 2FA has been disabled for the user.

 Note: The user can now log into their Kiosk, and set up 2FA again if they want to.

Disable 2FA for a Group, Partner or Affiliate User

A Primary Group, Partner or Affiliate user can disable 2FA for a Group, Partner or Affiliate user.

  1. Select the Users tab.
  2. Select either:
    • the user's hyperlink, or
    • the Pencil icon for that user.
  3. Select the Two Factor Authentication sub-menu.
  4. Select Disable.
    The Confirm Disable Two Factor Authentication Message displays.
  5. Select Confirm.
    A success message displays confirming 2FA has been disabled for the user.

Note: The user can now log into CloudPayroll, and set up 2FA again if they want to.

Note: If a Primary Group, Partner or Affliliate user requires their 2FA disabled, the Primary Group, Partner or Affiliate user should contact the CloudPayroll Helpdesk.

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