This article covers how to use Authenticator on your desktop computer, using Google Chrome as your browser, with the Authenticator app installed in Google Chrome.
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Important: Make sure your desktop computer is automatically synchronised to internet time. You may need administration rights to change the date and time settings of your desktop computer. |
Note: Please refer to Authenticator's terms and conditions, and CloudPayroll's Disclaimer Notice: Use of Third-Party Software or Websites.
Install Authenticator App
First, you need to install this app in Google Chrome:
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Once the Authenticator app is installed in Google Chrome, you can then set up two-factor authentication.
Go to:
Time Sync Authenticator App
If you are unable to automatically sync your desktop computer to internet time, you can instead sync the Authenticator app to use Google's time.
- In Google Chrome, open the Authenticator app.
- Select the Cogwheel icon.
The Settings menu is displayed. - Select Sync Clock with Google from the menu.
- If the Authenticator has requested additional permissions pop-up appears, select Allow.
A Success pop-up appears. - Select Ok.
Now you are ready to scan the QR code.
Scan a QR Code
- In Google Chrome, open the page that has the QR code you want to scan.
- Open the Authenticator app.
- Select the QR code icon in the menu bar.
- Drag your mouse to cover the QR code and release the mouse.
Note: The page with the QR code needs to be selected, and the Authenticator app must be open from the same Google Chrome browser.
Authenticator confirms the account has been added.
Note: There is a known issue with Authenticator App where the QR code is not recognised. If the QR code is not recognised, you will need to manually create the account. See Manually Enter a Time-Based Key below. - Select OK.
- In Google Chrome, open the Authenticator app again.
You will now see the account in Authenticator. A 6-digit verification code, which is updated every 30 seconds, displays.
Note: Authenticator indicates how many seconds are left before the code expires, showing a countdown clock, as well as changing the code to red to indicate 5 seconds remaining before the code expires. If you don't have time to enter and confirm the code, as there are not many seconds left, wait until the code refreshes and use the latest code.
Tip: Select the 6-digit verification code to copy it.
Note: The first time you select the 6-digit code to copy it, you are prompted to allow additional permissions to Authenticator. Select Allow to allow Authenticator to modify data you copy and paste, if you want to be able to copy the code.
Manually Enter a Time-Based Key
Manually create an account if you are unable to scan the QR code.
- In Google Chrome, open the Authenticator app.
- Select the Pencil icon in the menu bar.
- Select +.
- Select Manual Entry.
- In the Account Name field, enter your account name (for example, your CloudPayroll username).
- In the Secret field, enter the 16-character time-based key or paste the time-based key from CloudPayroll.
Note: The time-based key is under the QR code in CloudPayroll. In CloudPayroll, select I can't scan the QR code to display the time-based key. - Make sure Time Based is selected.
- Select OK.
- In Google Chrome, open the Authenticator app again.
You will now see the account in Authenticator. A 6-digit verification code, which is updated every 30 seconds, displays.
Note: Authenticator indicates how many seconds are left before the code expires, showing a countdown clock, as well as changing the code to red to indicate 5 seconds remaining before the code expires. If you don't have time to enter and confirm the code, as there are not many seconds left, wait until the code refreshes and use the latest code.
Tip: Select the 6-digit verification code to copy it.
Note: The first time you select the 6-digit code to copy it, you are prompted to allow additional permissions to Authenticator. Select Allow to allow Authenticator to modify data you copy and paste, if you want to be able to copy the code.
Remove an account
- In Google Chrome, open the Authenticator app.
- Select the Pencil icon in the menu bar.
- Select the Red Circle icon at the top left of the account you want to remove.
- Select Yes to remove the account.
- Select ✔ on the menu bar.